Looking for an amazing summer work experience? Join the team at the Wilder Institute/Calgary Zoo as a Guest Relations Customer Service Representative for the 2023 season! Guest Relations Customer Service Representatives work at our entry gates and provide both the first and the last impression that a visitor receives at the zoo. They are responsible for crowd and line management, executing sales, access control, concierge desk duties, call centre assistance during high volume periods, and parking lot management. As a Guest Relations Customer Service Representative, you will rotate through specific indoor and outdoor workstations.

Our Mission | Take and inspire action to sustain wildlife and wild places

Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation

Contract:

Multiple Positions Available

• Start Date: May 29, 2023
• End Date: September 4, 2023

Hours: 4 Shifts/week

What you will do:

• Greet and engage guests at workstations located throughout the zoo; provide assistance with directions, questions and necessary messaging
• Be comfortable with fast paced environment with constant change to adapt to business needs; ability to multi-task on high attendance days
• Be able to learn on the job and retain extensive product knowledge to describe, upsell, and process all sales transactions for day admissions, memberships, Sunday brunch and special events; with a focus on meeting/exceeding monthly sales targets
• Public speaking to execute line management - provide Wilder Institute/Calgary Zoo information and messaging to guests as they arrive using a voice amplifier
• Operate a cash/computer, POS system, access control scanners
• Assist guests with the paid parking system on Alberta Plaza
• Provide line management on Alberta Plaza, in the tunnel and at the access control point using a voice amplifier; ensuring guests comply with zoo policies; have ability to pivot and embrace unexpected change to business operations
• Assist with directing vehicle traffic in parking areas during peak periods including spring/summer arrivals and departures of school buses
• Daily Set up / take down of signage, stanchions, barricades and scanning desks; and other opening/closing duties as required
• Ensure work area is clean, tidy and sanitized including all desk equipment, counter tops, staff kitchen, bases of stanchions, signage and all other high touch zones
• Complies with the zoo’s health and safety program
• Other duties as required

What you will bring:

• High school diploma is preferred
• Some previous cash handling experience and point of sale experience with the ability to reconcile and balance at the end of each shift
• Must be confident working alone and in a team environment
• Have the ability to multi-task in a high paced environment
• Great customer service skills including the ability to navigate through difficult situations
• Some public speaking is required using voice amplifiers
• Some computer knowledge is required
• Flexibility and reliability
• Responsible and mature work ethic
• Prompt and invested in seasonal work
• Knowledge of English, verbal & written

Working Conditions:

• Working indoors and outdoors
• Prolonged standing and walking throughout every shift
• Schedule will include weekdays and weekends as well as early morning and evening hours
• Flexibility is required for short notice call-offs and call-ins
• Some light lifting is required to setup and take down signage, stanchions, barricades, and scanning desks
• Direct and constant interaction with zoo visitors
• Must be flexible, reliable, and invested in seasonal work

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The organization follows the advice of Environment Canada when responding to temperature and air quality issues.

The Wilder Institute/Calgary Zoo is a no-smoking environment including vaping.

What the Zoo Offers:

• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit Program
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation?

If this position suits your skills, experience and personal attributes, we want to talk to you.

Apply by doing the following:

• Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=ewuP6xA-yiA)

• Submit your resume with a cover letter via our online application system.

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter no later than May 24, 2023 @ 4:00pm MST.

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the zoo’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.